Refund policy

You have 30 days from the day your order is delivered to tell us you would like to return a piece.

Write to hello@shophartsgrove.com with your order number before you send anything back. Every piece ships directly from the workshop that made it, so returns go to different addresses depending on the maker. We will confirm your return and tell you exactly where to send it, usually within two business days. Once you have that confirmation, please post the piece within 14 days.

We can accept pieces that are unworn, unwashed, and unaltered, with their original tags and labels still attached. Try a jacket on indoors, over the layers you would actually wear with it, before taking it out into the field.

We cannot accept pieces that have been worn, washed, altered, or re-waxed, anything damaged after delivery, or anything sent back outside the windows above. Bull Balm cannot be returned once the tin has been opened.

Refunds go to the original payment method once the piece has reached the maker and been looked over. Allow up to 14 business days from its arrival, and a few days more for your bank to post it. Original shipping is not refunded.

Return postage is yours unless the piece is faulty or we sent the wrong thing, in which case it is ours.

For a different size or color, the quickest route is to return the piece for a refund and place a new order, rather than waiting on two journeys in sequence.

If something arrives faulty or damaged, photograph it before doing anything else and send the photographs to hello@shophartsgrove.com. We will sort it out.